Let’s take these two examples to analyze.
I- A bad-news letter can produce hostile or rude feelings. In order to soften this, the following pattern might be useful.
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Look at this example:
Buffer Explanation leading Goodwill | Dear Mrs. Roberts : Thank you for your time and effort in applying for the position of receptionist at Grand Mall. Since we needed someone who can assume the duties with a minimum training, we have selected a candidate with previous experience. I am sure that with your excellent records you will find a position in another company. Sincerely, Meg Ryan |
II- A model for “good news” letters can be the following :
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Here’s an example
Good news Explanation Goodwill | Dear Mrs. Pfeiffer : Please accept the offer for the position of receptionist at Grand Mall. If the terms we discussed in the interview are acceptable to you, please come in at 9:30, next Monday 11, to finalize your contract. All the staff at Grand Mall looks forward to meeting and working with you. Sincerely, Meg Ryan |