BASIC
RECIPES

CAPSULE : TWO LETTER PATTERNS

The "bad-news" letter, and the "good-news" letter

Let's take these two examples to analyze.

I- A bad-news letter can produce hostile or rude feelings. In order to soften this, the following pattern might be useful.

Look at this example:

Buffer



Explanation leading
to Bad News



Goodwill



Dear Mrs. Roberts :


Thank you for your time and effort in applying for the position of receptionist at Grand Mall.


Since we needed someone who can assume the duties with a minimum training, we have selected a candidate with previous experience.


I am sure that with your excellent records you will find a position in another company.

Sincerely,

Meg Ryan




II- A model for "good news" letters can be the following :
Here's an example

Good news



Explanation



Goodwill



Dear Mrs. Pfeiffer :


Please accept the offer for the position of receptionist at Grand Mall.


If the terms we discussed in the interview are acceptable to you, please come in at 9:30, next Monday 11, to finalize your contract.


All the staff at Grand Mall looks forward to meeting and working with you.

Sincerely,

Meg Ryan






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